When You Fail at What You’re Supposed to Be an Expert In

Lessons from a real-world example in which a well-known professional body lost a major discrimination case... a situation that was so surprising precisely because that organization should have been an expert in preventing such outcomes. What happens when you fail at the very thing you’re meant to excel at? Why do defensive communications often make the credibility gap worse? How do you begin to rebuild trust when an expertise failure threatens stakeholder confidence? Find out how to respond strategically, communicate with empathy and accountability, and use failure as a starting point for meaningful improvement.

Read the full article on Substack →